Refund Policy

Refunds

In the event of product damage, ordering errors or any other problem, please contact us by writing to us at info@toutcrufermentation.com.

Our policy lasts 14 days. If 14 days have elapsed since your purchase, unfortunately we cannot offer you a refund.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.

If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.

Gift cards are non-refundable.

Late or Missing Refunds

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps, you still have not received your refund, please contact us at info@toutcrufermentation.com.

Exchanges

We replace a product only if it is defective or damaged. If in this case you wish to exchange it for the same product, send us an e-mail to admin@toutcrufermentation.com and send us your article to: 102 Beauvais Street, Delson, QC J5B 1W8.

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.

Shipping

To return a product, you must send it by mail to: 102 Beauvais Street, Delson, QC J5B 1W8.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.