We guarantee delivery within 48 hours or less in most areas of Quebec. However, delivery times may vary for some remote areas. Please see our shipping policy.

Feel free to contact us before placing your order for confirmation if necessary (info@toutcrufermentation.com or 514-917-2940). We will be happy to assist you.

Shipping is FREE on orders of $75 or more. For orders under $75, a flat shipping fee of $14 applies. See our shipping policy.

Orders placed before midnight on Sunday will be dispatched from our warehouse on Monday or Tuesday. Orders placed after midnight Sunday will be shipped the following week. For example, if you place your order on a Thursday, it will be shipped the following Monday or Tuesday.

You will be notified by e-mail when your order is ready for shipment.

Orders for the Greater Montreal area are delivered within 24 hours of shipment. For the rest of Quebec, delivery takes 24 to 48 hours after shipment.

Our products are delivered in cardboard boxes, without thermal insulation or ice. How is this possible?

Our products can remain at room temperature for up to 48 hours without any problems. Being already fermented, they continue their natural fermentation process at temperatures between 20 and 28 degrees Celsius. This can lead to a resumption of fermentation and slight carbonation, making your products even tastier.

Once received, simply store them in the refrigerator to preserve their quality.

Parcel delivery does not require a signature. If you are absent at the time of delivery, your package will be left in front of your door or in a safe place.

Refrigeration slows down the fermentation of our products, but does not stop it, and some batches can be particularly active! We therefore recommend keeping them in a cool place, ideally around 15 degrees Celsius. Although it's easiest to keep them in the fridge, spaces like a non-refrigerated cold room or a basement are also good options for slowing down the fermentation process, as these are raw products.

Visit our Lacto-fermentation page to find out more about this process.

No, Tout cru! products make no noise when opened. They are cold-packed, which means they are neither cooked nor pasteurized.

On the other hand, most grocery store pickles and sauerkraut are pasteurized to create a vacuum seal that makes them stable at room temperature. This is why, when this vacuum seal is broken, a noise is often audible when the jar is first opened.

See our Lactofermentation page to learn more about this process.

Yes, it's perfectly normal!

When some of our products show signs of carbonation, such as a domed lid or slight fizz, this means that fermentation is still underway and that the batch was particularly active. Refrigeration slows down fermentation, but does not stop it completely. So it's a sign that your products are fresh and alive, bursting with flavor and health benefits.

So if you notice a domed lid or a slight fizz, you can rest assured that you're eating a healthy, living food, in all its freshness and fermentative richness!

Visit our Lactofermentation page to find out more about this process.

We recommend consuming products within 3 to 4 weeks of opening.

Yes, absolutely! Despite its name, lacto-fermentation has nothing to do with dairy products. The process uses lactic acid, produced naturally by bacteria during fermentation, but does not include any dairy products. Our products are therefore entirely lactose-free and 100% vegan.

Visit our Lactofermentation page to find out more about this process.

Of course we do! We are present in over 400 points of sale across Quebec. Simply enter your postal code on our Points of Sale page to find a store near you.